Privacy policy

NexDoc AI Inc. ("NexDoc AI," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy.

NexDoc AI Inc.
1007 N Orange St.
Wilmington, DE 19801, USA

1. Information We Collect

We collect information that you provide directly to us, information we collect automatically when you use our Services, and information from third-party sources.

A. Information You Provide to Us

• Account Information: When you register for an account, we collect information such as your name, email address, company name, and password.

• Payment Information: To process subscription payments, we use third-party payment processors. We do not store your full credit card information, but we may receive information related to your transaction, such as the last four digits of your card and billing address.

• Your Content ("Inputs"): We collect the files, documents, data, and any other information you upload or connect to your private Knowledge Base to be processed by our Services. Your Inputs are your confidential property.

• Communications: If you contact us directly for support or other inquiries, we may receive additional information about you, such as the contents of your message and any attachments.

B. Information We Collect Automatically

• Usage Data: We automatically collect information about your interactions with our Services, such as your IP address, browser type, operating system, pages viewed, the dates and times of your visits, and other diagnostic data.

• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Services and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Maintain Our Services: We use your Inputs solely to perform the Services you request, such as generating documents ("Outputs") using our Blueprint System.

• To Process Transactions: To manage your subscriptions and bill you for our Services.

• To Manage Your Account: To communicate with you about your account, including sending service-related announcements, technical notices, updates, and support messages.

• To Improve Our Services: We analyze Usage Data to understand how our Services are used, to monitor performance, and to improve user experience. We do not use your confidential Inputs or Outputs to train our general AI models.

• For Security and Fraud Prevention: To protect the security and integrity of our Services and to prevent fraudulent activity.

• For Legal Compliance: To comply with applicable legal obligations, legal processes, and governmental requests.

3. How We Share and Disclose Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as cloud hosting (e.g., AWS, Google Cloud), payment processing, and customer support. These providers are contractually obligated to protect your data and are prohibited from using it for any other purpose.

• Business Transfers: In the event of a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

• Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the Services, or protect the personal safety of users or the public.

• With Your Consent: We may disclose your information for any other purpose with your explicit consent.

4. Data Security

We implement and maintain reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, use, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

5. Data Retention

We will retain your personal information and Inputs for as long as is necessary to provide the Services to you, or to comply with our legal obligations, resolve disputes, and enforce our agreements. You can delete your account and your Inputs at any time, after which they will be permanently removed from our systems in accordance with our data deletion timelines.

6. Your Data Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, such as:

• The right to access: You can request copies of your personal information.

• The right to rectification: You can request that we correct any information you believe is inaccurate.

• The right to erasure: You can request that we erase your personal information, under certain conditions.

• The right to object to processing: You can object to our processing of your personal information, under certain conditions.

To exercise these rights, please contact us at the address below.

7. Children's Privacy

Our Services are not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If we become aware that we have collected such information, we will take steps to delete it.

8. International Data Transfers

Your information, including personal data, may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: admin@nexdoc.ai or by mail at:

NexDoc AI Inc.
1007 N Orange St.
Wilmington, DE 19801, USA