NexDoc AI Refund & Cancellation Policy

Effective Date: June 2, 2026
Company: NexDoc AI Inc.
Address: 1007 N Orange St., Wilmington, DE 19801, USA

NexDoc AI Inc. ("NexDoc," "we," "us," or "our") operates a self-serve, AI-powered document orchestration platform. Because our platform incurs immediate, non-recoverable variable costs (compute and LLM token usage) the moment a user initiates a generation, our refund policy is strictly structured to prevent abuse while ensuring fairness for our customers.

By subscribing to NexDoc AI or purchasing AI credits, you agree to the terms of this Refund & Cancellation Policy.

1. Subscription Refunds (The 7-Day / 30% Rule)

We offer a conditional refund window for our standard monthly subscription plans (Personal and Business tiers). You are eligible for a full refund of your most recent subscription charge only if both of the following conditions are met:

  1. Time Limit: Your refund request is submitted within seven (7) calendar days of the initial purchase or the most recent subscription renewal date.
  2. Usage Limit: You have consumed less than 30% of your allocated monthly subscription credits (e.g., fewer than 180 credits on the Personal plan, or fewer than 1,800 pooled credits on the Business plan).

If your usage exceeds the 30% threshold, or if your request is submitted after the 7-day window has passed, you are no longer eligible for a refund. The immediate hard costs of cloud infrastructure and AI processing prohibit us from offering refunds past these limits.

2. Non-Refundable Purchases

The following purchases are strictly non-refundable under any circumstances:

  • Bulk Top-Ups: Any one-time purchases of additional AI credit buckets (e.g., the $10 Personal Top-Up or $50 Business Top-Up) are final sale.
  • Enterprise Contracts: Custom Enterprise plans, annual upfront payments, and tailored volume-based credit pools are subject to the terms of their specific offline Master Services Agreement (MSA) and are generally non-refundable.
  • Usage Overages: Charges incurred for exceeding automated storage blocks ($1.00 - $2.00 per additional 10GB).

3. Cancellations

You may cancel your NexDoc AI subscription at any time via your account billing dashboard.

  • No Prorated Refunds for Cancellations: Canceling your subscription prevents future recurring charges, but we do not provide prorated cash refunds for mid-cycle cancellations.
  • Continued Access: Upon cancellation, you will retain full access to the platform, your Blueprints, and your remaining credits until the end of your current paid billing cycle. At the end of the cycle, your account will be downgraded, and your credit balance will expire.

4. Seat Downgrades (Business & Enterprise Plans)

If you are an Admin on a Business or Enterprise plan and choose to remove a paid team seat during an active billing cycle:

  • We do not issue partial cash refunds to your credit card for the removed seat.
  • Instead, a prorated account balance credit will be automatically calculated based on the days remaining in the cycle and applied as a discount against your next monthly invoice.

5. Account Termination by NexDoc AI

If NexDoc AI terminates or suspends your account due to a violation of our Terms and Conditions, Acceptable Use Policy, or for engaging in abusive behavior (e.g., automated scraping, attempting to bypass token limits, generating illicit content), you will not be eligible for any refund, regardless of your usage or the time elapsed in your billing cycle.

6. How to Request a Refund

Currently, eligible refund requests are processed manually by our support team.

To request a refund under the 7-Day / 30% Rule:

  1. Email billing@nexdoc.ai from the email address associated with your account.
  2. Include "Refund Request" in the subject line.
  3. Briefly state the reason for your cancellation so we can improve our platform.

If your account meets the eligibility criteria, our team will process the refund. Please allow 5-10 business days for the funds to appear on your original payment method, depending on your financial institution.

If you have any questions regarding this policy, please contact our billing team at billing@nexdoc.ai or by mail at NexDoc AI Inc., 1007 N Orange St., Wilmington, DE 19801, USA.